Frequently Asked Questions

CODShield is a Shopify app that helps e-commerce stores reduce COD fraud by automatically confirming orders via WhatsApp and scoring risk levels before shipping.

When a customer places a COD order, CODShield automatically sends a WhatsApp message asking them to confirm. The customer's response (or lack thereof) helps determine if the order is legitimate.

No technical skills required. The setup process is straightforward and takes 5-10 minutes. We provide detailed documentation and support.

CODShield works in all countries where WhatsApp is available. We have optimized features for MENA and African markets including Morocco, Tunisia, Algeria, Egypt, and francophone Africa.

Yes! CODShield supports multi-language messaging including Arabic, French, and English. Messages are sent in the customer's preferred language.

Our AI-powered risk scoring analyzes multiple factors and achieves 85-90% accuracy in identifying problematic orders. The system learns from your store's data over time.

You decide! You can set automatic rules to cancel, flag for manual review, or send additional confirmation messages. Most merchants cancel high-risk orders automatically after 24h.

No contracts. All plans are month-to-month and you can cancel anytime. We also offer a 14-day free trial to test the platform.

Most merchants save 15-30% on shipping costs by reducing refused parcels and cancellations. The average ROI is 5-10x within the first 3 months.

We offer email support on all plans, priority support on Growth+, and dedicated account managers for Pro/Enterprise. Average response time is under 4 hours.