Frequently Asked Questions

CODShield is a Shopify app that helps e-commerce merchants in MENA & Africa reduce COD losses by scoring the risk level of every order before shipping. The risk dashboard gives you the information you need to decide which orders to fulfill and which to review.

CODShield analyzes each COD order against multiple signals — phone number validity, order history, address patterns, and more — and assigns a risk score. You review flagged orders in the dashboard and decide whether to proceed or cancel.

No technical skills required. The setup process is straightforward and takes 5-10 minutes. We provide detailed documentation and support.

CODShield is built for merchants in MENA and Africa, with optimized coverage for Morocco, Tunisia, Algeria, Egypt, and francophone Africa.

The CODShield dashboard is available in English, French, and Arabic.

You decide. The dashboard surfaces high-risk orders for manual review so you can cancel, hold, or fulfill them based on your own judgment. You stay in control of every decision.

No contracts. All plans are month-to-month and you can cancel anytime directly from your Shopify admin.

Most merchants reduce refused parcels and COD losses significantly by catching problematic orders before shipping. The exact savings depend on your order volume and current refusal rate.

We offer email support on all plans. You can reach us via the contact page and we aim to respond within one business day.